ITIL® Foundation Certification Training
ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.
ITIL® Foundation is a comprehensive collection of best practices framework from AXELOS Limited, UK, in delivering IT services effectively and efficiently that brings value to customers. Certificate in ITIL Foundation is a proof that the person understands ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices in IT Service Management.
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.
ITIL is the most widely accepted Best Practices Framework in IT Service Management in the world. This is relevant to anyone involved in the delivery or support of IT services.
- Introduction to ITIL Concepts, Terminology - Gain a high level overview of ITIL.
- The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities. Five core publications map the entire ITIL Service Lifecycle.
- Service Strategy - How to align IT strategy with business goals and expectations.
- Service Design - Transform business requirements into strategic solutions.
- Service Transition - Manage change, risk, and quality assurance.
- Service Operation - Establish & stabilize day-to-day business operations and customer expectations.
- Continual Service Improvement - Strategize for overall process and service improvement.
Our course in ITIL® Foundation Certification Training is packed with lots of practical examples and recaps, that reinforces learning and gives a thorough grasp of the concepts. This in turn helps delegates to pass the exam successfully. The ITIL Foundation exam can be taken online or as a paper based test that can be conducted by us.
Introduction |
Service Management as a Practice |
Service Strategy |
Service Design |
Service Transition |
Service Operations |
Continual Service Improvement |
- ITIL Foundation exam-prep handbook
- ITIL Foundation simulation tests – 2 sets
- ITIL Foundation Exam from APMG-UK/CSME, USA
- Access to our post workshop online, career guidance & mentoring
Individuals who require a basic understanding ITIL Framework and how it can be used to enhance the quality of IT Service Management in the organization.
IT Professionals working within an organization that has adopted to ITIL and who needs to be informed thereafter to contribute to an ongoing service improvement program.
ITIL® Foundation is a comprehensive collection of best practices framework from AXELOS Limited, UK, in delivering IT services effectively and efficiently that brings value to customers. Certificate in ITIL Foundation is a proof that the person understands ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices in IT Service Management.
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.
ITIL is the most widely accepted Best Practices Framework in IT Service Management in the world. This is relevant to anyone involved in the delivery or support of IT services.
- Blended learning with instructor-led-online classrrom sessions and online self learning.
- 24 PDUs- will benefit PMP certified professionals in maintaining their PMP® credential.
- Accredited courseware from APMG-UK/CSME-USA .
- ITIL Mock/Simulated Exams – 2 sets from APMG-UK/CSME-USA
- Tips & Tricks on how to pass ITIL Foundation Certification Exam
- Program delivered by ITIL Expert, approved & accredited by APMG/CSME with highest proficiency, having vast Industry Experience & have successfully delivered training to big Corporate.
- Introduction to ITIL Concepts, Terminology - Gain a high level overview of ITIL.
- The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities. Five core publications map the entire ITIL Service Lifecycle.
- Service Strategy - How to align IT strategy with business goals and expectations.
- Service Design - Transform business requirements into strategic solutions.
- Service Transition - Manage change, risk, and quality assurance.
- Service Operation - Establish & stabilize day-to-day business operations and customer expectations.
- Continual Service Improvement - Strategize for overall process and service improvement.
Our course in ITIL® Foundation Certification Training is packed with lots of practical examples and recaps, that reinforces learning and gives a thorough grasp of the concepts. This in turn helps delegates to pass the exam successfully. The ITIL Foundation exam can be taken online or as a paper based test that can be conducted by us.
Introduction |
Service Management as a Practice |
Service Strategy |
Service Design |
Service Transition |
Service Operations |
Continual Service Improvement |
- ITIL Foundation exam-prep handbook
- ITIL Foundation simulation tests – 2 sets
- ITIL Foundation Exam from APMG-UK/CSME, USA
- Access to our post workshop online, career guidance & mentoring
Individuals who require a basic understanding ITIL Framework and how it can be used to enhance the quality of IT Service Management in the organization.
IT Professionals working within an organization that has adopted to ITIL and who needs to be informed thereafter to contribute to an ongoing service improvement program.
This course is designed for IT Professionals who would like to learn ITIL and take the ITIL exam. The course includes the ITIL Foundation eLearning Course, plus the ITIL Foundation Exam Preparation eLearning Course.
This advanced bundle for IT Professionals who currently use or plan to use ITIL and are interested in becoming an expert in ITIL Best Practices.
Theory + Practice = ITIL Best Practices
- Course Introduction
- Service Management as a Practice
- Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Technology and Architecture
- Competence and Training
- Exam Preparation Guide
About the Examination:
- Exam Format: Multiple choice
- Number of Questions: 40
- Pass Score: 26/40 or 65%
- Exam Delivery: Online or paper based
- Exam Duration: 60 minutes
- Open/Closed Book: Closed Book
- No negative marks
Prerequisites:
- A basic IT literacy desirable
Credits:
Upon successfully achieving the ITIL Foundation, the participant will earn 2 credits
What are the Eligibility Requirements for ITIL® Foundation?
The ITIL® Foundation is an entry level Training Program. There are no required prerequisites to take the Exam. However, IT experience is highly recommended.
Where should I be doing my ITIL® Certification Program?
It is a good idea to get trained from an Accredited Training Organization (ATO) since they are approved by APMG and legally permitted to conduct Training and Certification. The syllabus and the trainer will be assessed and approved by AXELOS Limited- the governing body for ITIL®.
What next after ITIL® Foundation?
Once you are ITIL® Foundation Certified, then you are eligible to take Certification Training at the Intermediate level; leading to ITIL® Expert. Please note that there are 2 separate streams at the Intermediate level. Depending on your area of focus you choose a particular stream.
What are the Modules offered in the Intermediate Streams?
ITIL® Certification starts with ITIL® Foundation. There are then two streams at the Intermediate Level. The prerequisite to take any of these intermediate courses is the ITIL® Foundation Certificate. The two streams are:
- Service Life Cycle (comprising of 5 modules with 3 credits per module)
- Service Strategy.
- Service Design.
- Service Transition.
- Service Operations &
- Continual Service Improvement.
- Capability (comprising of 4 modules with 4 credits per module)
- Operational Support and Analysis
- Planning Protection and Optimization
- Release Control and Validation
- Service Offerings and Agreements
- Managing Across Life Cycle (MALC )(1 module with 5 credits)
What are ITIL Credits and how does one acquire them?
To become an ITIL® Expert you are required to have a minimum of 22 credits. The credit per module is mentioned adjacent to each module. You can either do all the modules in Service Life Cycle or do all the modules in Capability or a combination from either stream. However to do MALC, which is mandatory, one needs to have a minimum of 17 credits. Successfully passing MALC will fetch two certifications - one for completing MALC and the second - the coveted ITIL® Expert Certification.
What is the duration for each Course?
The course duration is as per the credits awarded for each module. It is 3 days for Service Life Cycle, 4 days for Capability and 5 days for MALC.
What is the difference between the Service Life Cycle and the Capability Stream?
The Service Life Cycle (SLC) is the core of ITIL®. This stream is for those who are directly delivering customer facing services by executing the ITIL® processes
The Capability module is for those who are basically interested in designing, developing and implementing processes that meet business objectives. For example Process Owners, Process Managers, and Process Practitioners.
Who administers the ITIL® Exams?
The ATO will be offering the examination. Exams are offered paper based and online. Exams taken Online display your result immediately. Whereas it may take 3-4 working days to get the result for a paper based exam. Each Examination Institute has their own model for conducting the Exam.
What is an Examination Institute?
There are many Examination Institutes that are accredited through AXELOS. They simply conduct the Exam. Training Institutes, such as Redstone Learning have to be accredited with one or several of such Examination Institutes such as APMG International, TUV-SUD Germany, EXIN.
What is considered a passing score for the ITIL® examination?
Foundation: A minimum score of 26/40 (65%) is required to pass the Foundation Exam. Intermediate Level Exams: A minimum score of 28/40 (70%) is required to pass an Intermediate Exam.
MALC Exam: A score of 35/50 (70%) is needed to pass the MALC exam.
What is the method of awarding marks?
There are no negative marks given for any of the Examinations. The marks for the Foundation Exam is either a 1 for a correct answer, and 0 for a wrong answer. For the intermediate examination it is different since it is gradient based. The best/correct answer will fetch full 5 marks. An almost right answer will fetch 3 marks. A slightly correct answer will fetch 1 mark, and 0 for a wrong answer.
What is the validity of the Certification?
There is no validation as such. If there is a major change – similar to what happened with ITIL® v2 to ITIL®v3, then there may be a bridge exam. However as of now there is no such indication of a major change coming up in the near future.
How could I develop into an ITIL® approved trainer?
All ITIL® trainers must be "sponsored" by an ITIL® Accredited Training Organization (ATO). They should have minimum of 9 credits. Proof of certification along with profile should be forwarded by the ATOs lead trainer to the Examination Institute. The lead trainer should mentor the new trainer and the Examination Institute will also conduct an interview to assess the capability of the new trainer.
-
Excellent training by Signup Training trainer. Thank you.
-
Signup Training has amazing customer service and I really appreciated the continuous support before and after training. The prep tools are also excellent. Excellent overall.
-
Great training! Keep me updated on other training programs you offer, would love to attend. Thanks.
-
Course was good and I really appreciate all that I've learned. Thank you.
-
The training program was organized in an effective manner by Signup Training.
-
Overall good. Thanks.
-
Appreciated all the insight provided by the instructor and the additional material suggestions to help pass the certification.
-
Very good training. Excellent trainer and good follow up.
-
Trainer made it easy for us to follow. Training was organized in a professional manner. Excellent overall!!
-
Instructor was great. Very knowledgeable and thorough. Taking the practice tests and then walking through each question was very helpful in assimilating the theoretical knowledge we learned from the PMBOK.
-
Signup Training's coach was excellent! Professional and helpful. He offered suggestions on a game plan for studying for the PMP exam and passing the first time!
-
Excellent training overall
-
Best trainer!! Great communication and easy to follow. Great overall!!
-
Signup Training online training format was good. I enjoyed learning in this format.
-
Great course. Was well organized and easy to follow the training instructions.
-
The training was a great experience overall and I feel comfortable now going into the exam .
-
The course was well taught. I appreciated the test preparation tips. having the recorded classes have made test preparation easier.
-
Pro. Rodney was Great!, Support Team like "Jenny Thomas" was amazing, she sent me all the info asap, and even called, I'd like to take the future courses from Signup Training.
-
Signup Training's instructor is very professional and courteous. In my opinion, he goes over and above the typical instructor, with a strong focus on what to expect.
-
It was a good experience overall.
-
For me I have found that a short break every hour helps me learn better. Our instructor was a trooper - for teaching 4 days straight, otherwise it was a good experience.
-
Great training.
-
Good instructor. There were a few things that were rushed by but talking to the instructor during breaks helped fill in the areas rushed over. Great overall experience.
-
Great instructor, good follow up. May take up future courses.
-
Good instructor, easy to follow instructions. Great overall.
-
Great course. Excellent overall.
-
Great Instructor! Very interactive and easy to understand.
-
Really happy with the course. Thank you.
-
I wish we would have been able to have a hard copy of the slides to take notes as we took the class. I understand that the items are in the book, but it would've been nice to have to make notes on. With such an intense course, every little bit will help. Excellent overall though.
-
Instructor was great. Excellent overall.
-
I honestly think with the test changing next month, and trying to complete the application, and study this might be a little to much to accomplish. Good training.