ITIL® Intermediate Service Strategy Certification Training
Service Strategy (SS) is one of the ITIL core publications in the Service Lifecycle. This course trains participant in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Strategy focusing on the process elements that align business and IT, Service Strategy aims to link IT deliverables to meet business goals, requirements and service management principles. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.
At the end of the workshop participants will get an extensive understanding of how effective Service Strategy could bring value to the customers in the form of services delivered. They will realize the importance of how well made Strategy can help Service Design, Service Transition & smoothly enter Service Operations. This would include:
- Understanding the marketplace and defining market requirements. Developing the right offerings.
- Ascertaining how Services/Products being offered are different & unique from competitors.
- Gathering organizational strengths, weaknesses, opportunities, and threats.
- Developing Resources and Capabilities required in delivering Services or Products.
- Establishing and maintaining a good healthy Business Relationship with the customer by working closely with them and delivering Services beyond expectations.
- Budgeting for the intended Service or Product.
- Accounting for the amount expended towards service and comparing it to the budget to ascertain any variations.
- Chargeback options as an incentive for the service provider to recover the cost of IT services & operate as a business if required.
The target group of the ITIL Intermediate Qualification: Service Strategy certificate includes, but is not restricted to:
- Chief Information Officers (CIOs)
- Chief Technology Officers (CTOs)
- Managers
- Supervisory staff
- Team leaders
- Service designers
- IT architects
- IT planners
- IT consultants
- IT audit managers
- IT security managers
- Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization.
- IT professionals working in roles associated with strategic planning, execution, and control within a service-based business model, seeking an understanding of the concepts, processes, functions, and activities involved in service strategy.
ITIL Intermediate Certification on Service Transition
About the Examination:
- Exam Format: Multiple choice, scenario-based, gradient scored questions.
- Number of Scenarios: 8
- Number of Question per scenario: 1
- Number of probable answers for each question: 4
- Scoring: Best Ans=5; second Best Ans =3; slightly correct Ans=1; Distractor=0
- Pass Score: 28/40 or 70%
- Exam Delivery: Online or paper-based
- Exam Duration: 90 minutes
- Open/Closed Book: Closed Book
Prerequisites
- An ITIL Foundation certificate v2 with a v2-v3 bridge or higher.
- Candidates must have undertaken at least 21 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited online self-learning solution.
- A basic IT literacy and around 2 years IT experience are highly desirable
Credits
Upon successfully achieving the ITIL Service Transition, the participant will earn 3 credits in the ITIL Service Transition qualification scheme.
| Introduction to Service Management Service Strategy Principles Service Strategy Processes Scenario-based exercises Governance Organizing for Service Strategy Technology Considerations Implementing Service Strategy Challenges, Critical Success Factors, Risks Scenario-Based Exercises and thorough review Tips & tricks in choosing the best answer! Examination Preparation, Mock Examinations & Review APMG, UK/CSME, USA Certification exam on Service Strategy |
What are the Eligibility Requirements for ITIL® Foundation?
The ITIL® Foundation is an entry-level Training Program. There are no required prerequisites to take the Exam. However, IT experience is highly recommended.
Where should I be doing my ITIL® Certification Program?
It is a good idea to get trained from an Accredited Training Organization (ATO) since they are approved by APMG and legally permitted to conduct Training and Certification. The syllabus and the trainer will be assessed and approved by AXELOS Limited- the governing body for ITIL®.
What next after ITIL® Foundation?
Once you are ITIL® Foundation Certified, then you are eligible to take Certification Training at the Intermediate level; leading to ITIL® Expert. Please note that there are 2 separate streams at the Intermediate level. Depending on your area of focus you choose a particular stream.
What are the Modules offered in the Intermediate Streams?
ITIL® Certification starts with ITIL® Foundation. There are then two streams at the Intermediate Level. The prerequisite to take any of these intermediate courses is the ITIL® Foundation Certificate. The two streams are:
- Service Life Cycle (comprising of 5 modules with 3 credits per module)
- Service Strategy.
- Service Design.
- Service Transition.
- Service Operations &
- Continual Service Improvement.
- Capability (comprising of 4 modules with 4 credits per module)
- Operational Support and Analysis
- Planning Protection and Optimization
- Release Control and Validation
- Service Offerings and Agreements
- Managing Across Life Cycle (MALC )(1 module with 5 credits)
What are ITIL Credits and how does one acquire them?
To become an ITIL® Expert you are required to have a minimum of 22 credits. The credit per module is mentioned adjacent to each module. You can either do all the modules in the Service Life Cycle or do all the modules in Capability or a combination from either stream. However to do MALC, which is mandatory, one needs to have a minimum of 17 credits. Successfully passing MALC will fetch two certifications - one for completing MALC and the second - the coveted ITIL® Expert Certification.
What is the duration of each Course?
The course duration is as per the credits awarded for each module. It is 3 days for Service Life Cycle, 4 days for Capability and 5 days for MALC.
What is the difference between the Service Life Cycle and the Capability Stream?
The Service Life Cycle (SLC) is the core of ITIL®. This stream is for those who are directly delivering customer-facing services by executing the ITIL® processes
The Capability module is for those who are interested in designing, developing and implementing processes that meet business objectives. For example Process Owners, Process Managers, and Process Practitioners.
Who administers the ITIL® Exams?
The ATO will be offering the examination. Exams are offered paper-based and online. Exams taken Online, display your result immediately. Whereas it may take 3-4 working days to get the result for a paper-based exam. Each Examination Institute has its model for conducting the Exam.
What is an Examination Institute?
There are many Examination Institutes that are accredited through AXELOS. They simply conduct the Exam. Training Institutes have to be accredited with one or several of such Examination Institutes such as APMG International, TUV-SUD Germany, EXIN.
What is considered a passing score for the ITIL® examination?
Foundation: A minimum score of 26/40 (65%) is required to pass the Foundation Exam. Intermediate Level Exams: A minimum score of 28/40 (70%) is required to pass an Intermediate Exam.
MALC Exam: A score of 35/50 (70%) is needed to pass the MALC exam.
What is the method of awarding marks?
There are no negative marks given for any of the Examinations. The marks for the Foundation Exam is either a 1 for a correct answer and 0 for a wrong answer. For the intermediate examination, it is different since it is gradient-based. The best/correct answer will fetch full 5 marks. An almost right answer will fetch 3 marks. A slightly correct answer will fetch 1 mark, and 0 for a wrong answer.
What is the validity of the Certification?
There is no validation as such. If there is a major change – similar to what happened with ITIL® v3 to ITIL®v4, then there may be a bridge exam. However, as of now, there is no such indication of a major change coming up soon.
How could I develop into an ITIL® approved trainer?
All ITIL® trainers must be "sponsored" by an ITIL® Accredited Training Organization (ATO). They should have a minimum of 9 credits. Proof of certification along with profile should be forwarded by the ATOs lead trainer to the Examination Institute. The lead trainer should mentor the new trainer and the Examination Institute will also interview to assess the capability of the new trainer.
-
Excellent training by Signup Training trainer. Thank you.
-
Signup Training has amazing customer service and I really appreciated the continuous support before and after training. The prep tools are also excellent. Excellent overall.
-
Great training! Keep me updated on other training programs you offer, would love to attend. Thanks.
-
Course was good and I really appreciate all that I've learned. Thank you.
-
The training program was organized in an effective manner by Signup Training.
-
Overall good. Thanks.
-
Appreciated all the insight provided by the instructor and the additional material suggestions to help pass the certification.
-
Very good training. Excellent trainer and good follow up.
-
Trainer made it easy for us to follow. Training was organized in a professional manner. Excellent overall!!
-
Instructor was great. Very knowledgeable and thorough. Taking the practice tests and then walking through each question was very helpful in assimilating the theoretical knowledge we learned from the PMBOK.
-
Signup Training's coach was excellent! Professional and helpful. He offered suggestions on a game plan for studying for the PMP exam and passing the first time!
-
Excellent training overall
-
Best trainer!! Great communication and easy to follow. Great overall!!
-
Signup Training online training format was good. I enjoyed learning in this format.
-
Great course. Was well organized and easy to follow the training instructions.
-
The training was a great experience overall and I feel comfortable now going into the exam .
-
The course was well taught. I appreciated the test preparation tips. having the recorded classes have made test preparation easier.
-
Pro. Rodney was Great!, Support Team like "Jenny Thomas" was amazing, she sent me all the info asap, and even called, I'd like to take the future courses from Signup Training.
-
Signup Training's instructor is very professional and courteous. In my opinion, he goes over and above the typical instructor, with a strong focus on what to expect.
-
It was a good experience overall.
-
For me I have found that a short break every hour helps me learn better. Our instructor was a trooper - for teaching 4 days straight, otherwise it was a good experience.
-
Great training.
-
Good instructor. There were a few things that were rushed by but talking to the instructor during breaks helped fill in the areas rushed over. Great overall experience.
-
Great instructor, good follow up. May take up future courses.
-
Good instructor, easy to follow instructions. Great overall.
-
Great course. Excellent overall.
-
Great Instructor! Very interactive and easy to understand.
-
Really happy with the course. Thank you.
-
I wish we would have been able to have a hard copy of the slides to take notes as we took the class. I understand that the items are in the book, but it would've been nice to have to make notes on. With such an intense course, every little bit will help. Excellent overall though.
-
Instructor was great. Excellent overall.
-
I honestly think with the test changing next month, and trying to complete the application, and study this might be a little to much to accomplish. Good training.